Privacy Policy

AL GHAZAL FEEDMILL

PRIVACY POLICY / سياسة الخصوصية

Effective Date : [22 July 2026]

1. Introduction

Al Ghazal Feedmill ("Al Ghazal", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we may collect, use, store, disclose, and protect information when you visit or use our website, online marketplace, applications, products, and services (collectively, the "Platform").

The Platform provides product browsing and purchasing functionality and may include account registration, login, cart management, order management, delivery-location selection, vendor registration, subscriptions, and other related services.

By using the Platform, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you use the Platform, we may collect the following categories of information.

A. Personal Information

This may include:

• Full name;
• Email address;
• Mobile/telephone number;
• Billing and delivery address;
• Account login information;
• Information provided during registration;
• Information submitted when contacting customer support.

B. Location Information

Where you use delivery-location functionality, we may collect or process location-related information necessary to identify your selected delivery area or address.

The Platform provides a delivery-location feature and allows users to search for an area or street and use their current location.

Where applicable, you may control location permissions through your device or browser settings.

C. Order and Transaction Information

We may collect information relating to:

• Products purchased;
• Cart contents;
• Order history;
• Delivery details;
• Order status;
• Payment status;
• Refund or cancellation information.

D. Device and Technical Information

We may automatically collect certain technical information, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language preferences;
• Date and time of access;
• Pages or features used;
• Technical logs and diagnostic information.

E. Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to:

• Keep users signed in;
• Maintain shopping carts;
• Remember preferences;
• Improve website functionality;
• Understand website usage;
• Improve security;
• Provide relevant services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some Platform functionality.

3. How We Use Your Information

We may use personal information to:

• Create and manage your account;
• Process and fulfill orders;
• Arrange deliveries;
• Communicate with you about orders;
• Verify your identity where required;
• Send OTPs or authentication messages;
• Process payments and refunds;
• Provide customer support;
• Improve products and services;
• Maintain and secure the Platform;
• Detect and prevent fraud;
• Manage vendors and sellers;
• Send service-related notifications;
• Send promotional communications where permitted;
• Comply with legal and regulatory requirements.

4. Payment Information

Payments may be processed through third-party payment providers.

Where third-party payment services are used, payment information may be processed directly by the relevant payment provider in accordance with its own terms and privacy policy.

We do not intend to store complete payment card details unless specifically required and lawfully permitted for the relevant service.

5. Sharing of Information

We may share information where necessary with:

• Delivery and logistics providers;
• Payment service providers;
• Vendors or sellers involved in fulfilling your order;
• Technology and hosting providers;
• Customer support providers;
• Analytics and security service providers;
• Professional advisers;
• Government authorities or law-enforcement agencies where legally required;
• Other service providers working on our behalf.

We do not sell your personal information merely for the purpose of selling personal data to third parties.

6. Vendor Information

If you register as a vendor or seller, we may collect additional business information necessary to evaluate, approve, manage, and support your vendor account.

This may include business details, contact information, identification or verification information, bank/payment information, product information, and other information required for vendor onboarding or compliance.

7. Marketing Communications

Where permitted by applicable law, we may send you promotional messages, offers, product updates, newsletters, or other marketing communications.

You may opt out of marketing communications by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue sending essential service communications such as order confirmations, security notifications, account messages, and other transactional communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services;
• Maintaining business and transaction records;
• Resolving disputes;
• Preventing fraud;
• Complying with legal obligations;
• Enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the security of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

10. Children's Privacy

The Platform is not intended for children who are not legally permitted to use online purchasing services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review and take appropriate action.

11. Third-Party Websites and Services

The Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

12. Your Privacy Rights

Depending on the laws applicable to you, you may have rights to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request a copy of certain personal information;
• Opt out of marketing communications.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

To exercise applicable rights, contact us using the details provided below.

13. International Data Transfers

Depending on the location of our service providers, vendors, hosting providers, or other business partners, your information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we will take appropriate measures for lawful international transfer and protection of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The updated policy will be published on the Platform with a revised "Last Updated" date.

15. Contact Us

For privacy-related questions, requests, complaints, or concerns, please contact:
Website: https://al-ghazal.cbhost.co/