Privacy Policy

Privacy Policy

Effective Date: 21 July 2026

1. Introduction

Welcome to our Animal Feed website and mobile application ("Platform"). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website, mobile application, and related services.

By accessing or using our Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Company Name (if applicable)

Account Information

• Username

• Password (stored securely in encrypted form)

• Order History

• Wishlist

• Saved Addresses

Payment Information

Payments are processed through secure third-party payment gateways. We do not store your complete debit card, credit card, or banking information on our servers.

Device Information

We may automatically collect:

• Device Model

• Operating System

• Browser Type

• IP Address

• Device Identifiers

• Mobile Network Information

Usage Information

We may collect information about:

• Pages visited

• Products viewed

• Search history

• Time spent on the Platform

• Purchase history

• Clickstream data

3. How We Use Your Information

We use your information to:

• Process and fulfill orders.

• Deliver purchased products.

• Provide customer support.

• Verify customer identity.

• Manage user accounts.

• Improve our products and services.

• Personalize your shopping experience.

• Send order confirmations and delivery updates.

• Notify you about offers, discounts, and promotional campaigns (where permitted).

• Detect fraud and enhance security.

• Comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.

• Keep you logged in.

• Improve website functionality.

• Analyze website traffic.

• Measure marketing effectiveness.

• Provide personalized content and product recommendations.

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

5. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Payment gateway providers

• Delivery and logistics partners

• IT service providers

• Cloud hosting providers

• Customer support partners

• Government authorities or regulatory bodies when required by law

All third parties are required to maintain appropriate security and confidentiality measures.

6. Data Security

We implement appropriate technical, administrative, and organizational measures to protect your information against:

• Unauthorized access

• Data loss

• Misuse

• Alteration

• Disclosure

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders

• Provide services

• Maintain business records

• Resolve disputes

• Comply with legal and regulatory requirements

When no longer required, your information will be securely deleted or anonymized.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Update your account details.

• Request deletion of your personal data.

• Withdraw consent where processing is based on consent.

• Object to certain processing activities.

• Request a copy of your personal information.

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our Platform is intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete such information promptly.

10. Third-Party Services

Our Platform may include links to third-party websites, services, or applications.

We are not responsible for the privacy practices or content of third-party services. We encourage users to review their respective privacy policies before providing any personal information.

11. Marketing Communications

With your consent, we may send you:

• Promotional offers

• Product updates

• Discount notifications

• Newsletters

• Seasonal campaigns

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

12. International Data Transfers

Your information may be processed or stored in countries other than your country of residence. Where applicable, we take reasonable measures to ensure that such transfers comply with applicable data protection laws and that your information remains adequately protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any revised Privacy Policy becomes effective immediately upon publication on the Platform. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@alghazal.com

Phone: +971 1234567890